Report a repair
Something not working? Tell us online in a couple of minutes — add photos or a video and we'll get the right person out to fix it.
No login needed — it takes about two minutes.
- Smell gas? Leave the property and call the National Gas Emergency line on 0800 111 999.
- Power cut? Call 105 to report it to your network operator.
- Major leak? Turn off the water at the stopcock, then report it to us straight away.
What you can report
Dripping taps, leaks, blocked sinks, toilets and drains.
Boiler faults, radiators not warming up, no hot water.
Sockets, lights, fuses tripping, alarms beeping.
Sticking doors, broken handles, windows that won't close.
Patches of damp or mould, signs of mice or insects.
Appliances we supplied, fixtures, or something you're not sure about.
How it works
- 1Find your home
Enter your name and postcode so we know which property it is.
- 2Describe the problem
Tell us what's wrong and add photos or a video if you can.
- 3We get it sorted
We arrange the right tradesperson and keep you updated.
Tip: please send one report per problem — a leaking tap and a broken door handle should be two reports, so each goes to the right tradesperson.
Repair questions
How quickly will my repair be fixed?
It depends on how urgent it is. Emergencies are dealt with straight away; everything else is booked in as soon as we can and we'll keep you updated.
Do I need to be home for the repair?
Not always. We'll ask you to pick a time that suits you, or let you know if a contractor can access the property without you.
Can I report more than one problem?
Yes — please send a separate report for each problem, so each one goes to the right tradesperson.
How do I see the progress of my repair?
Log in to your tenant portal to track every repair you've reported to Think Property (NW) Ltd, or we'll update you by text and email.
Who pays for the repair?
Most repairs are the landlord's responsibility. If damage has been caused by a tenant or their visitors, a charge may apply — we'll always tell you first.